Return& Exchange Policy
In case itemis currently out of stock/ discontinued in Korea, we will inform you immediately by email or phone once we receive any update from Korea and a full refund will be issued via bank transfer.
Other then above circumstance, all items are non-refundable. However, we offer one-time exchange for regular price items (except accessories and bags).
Return& Exchange Procedure
1. Thereturn request should be made within 3 days of receiving the items, otherwise it is NOT acceptable.
2. You must inform us beforehand about the return via e-mail email@example.com, state clearly your order number, what you are returning and the reasons why you are returning these items.
3. Once we receive your return request, a return address will be given to you by e-mail.(normally will take 2 working days)
4. Please return the items within 3 days (except public holiday) of receiving our reply with your order number to make the process more efficient.
5a: SSTR will be responsible for the return and exchange shipping cost if due to quality problem.
5b: Other than quality issue, you will be responsible for the return and exchange shipping cost.
6. Please return items by register mail or courier prepaid and keep the posting certificate for reference. If you have any queries, please feel free to contact us by e-mail: firstname.lastname@example.org
7. Once your return is received and inspected, we will inform you that we have received your returned items, and notify you of the approval or rejection of your return request by e-mail.
The following items are non-returnable, it will be rejected and store credit will not be issued:
- ﹣Accessories and bags
- ﹣On sale items
- ﹣Items have been worn, washed, scented or altered in anyway
- ﹣Items without all original tags, packaging and other accessories received with order
SSTR reserved the right to change our Return & Exchange Policy without prior notice. If the return items in question do not meet ourstandards, we reserved the right to refuse return or exchange.
All items are inspected before being sent out to customers to ensure good quality of your purchase orders. In case of manufacturing fault, please send e-mail to email@example.com and attach photos offaulty items and request a return & replacement. We bear the return shipping cost and replacement will send to you ASAP. Please note that we can only arrange replacement for the same product in same size and color, if that item is no longer available, you will receive full refund for the faulty items.
The following conditions are not considered to be faulty:
- ﹣ Damage as a result of wear or wash
- ﹣ Small and unapparent dirt
- ﹣ Color discrepancy: product color may be slightly different when viewing with different monitors, besides, lighting effect when product photo shooting will also affect products displayed in the pictures.
- ﹣Size tolerance: due to different materials and different methods of measurement, please allow around 2 inch/ 5 cm discrepancy on the size.